What to Ask Before Choosing a Retirement or Care Home

Choosing a retirement or care home is a life-changing decision, and families often tell us they don’t know where to begin. The right questions can help you make a confident, informed choice that suits both current and future needs.

At The Senior Move Partnership, we’ve worked alongside hundreds of families during this process. Here are the key areas to focus on when visiting or shortlisting potential homes.

1. Questions About Care and Support

The type of care offered can vary greatly between homes. Ask:

• What levels of care do you provide — residential, nursing, dementia, respite?

• How do you handle changing care needs over time?

• How often are care plans reviewed and updated?

2. Questions About Lifestyle

Daily life is just as important as care. Consider:

• What does a typical day look like?

• Are hobbies and personal interests supported?

• What are the visiting policies for friends and family?

• Are pets welcome?

3. Questions About Costs

Financial clarity is essential. Make sure you ask:

• What is included in the monthly fee?

• Are there additional costs for extras such as outings, therapies, or specialist care?

• What happens if personal savings run low?

4. Questions About Independence

Many people worry that moving into care means losing independence. Ask:

• Can residents personalise their rooms?

• Are meal times flexible?

• How much choice do residents have in daily routines and activities?

5. Questions About Community and Atmosphere

Sometimes the “feel” of a place is as important as the answers you hear. Think about:

• Do residents and staff seem happy and engaged?

• Is the atmosphere warm and welcoming?

• Can you picture your loved one living there?

How The Senior Move Partnership Can Help

We know that families often feel daunted by the sheer number of choices available. At The Senior Move Partnership, we can help you prepare the right questions, organise visits, and even support with the move itself once a decision is made.

Find out more about how we can support your journey at The Senior Move Partnership.